About Ignite

Technology should make work better. That's been the job since 2016.

Ignite Solutions is an Australian IT services and consulting business working with clients right across the country through a combination of travel, technology and good old-fashioned phone calls.

Who you'll work with

A small team that knows your systems.

You deal directly with the people who design and do the work. No account managers between you and the answer, and people who already know how your systems are set up when you call.

Matt Russell, Founder of Ignite Solutions
Founder & Principal Consultant

Matt Russell

Matt founded Ignite in 2016. His work spans business IT and sport: Microsoft 365 and cloud administration on one side, and CRM, data and fan engagement for premier-level sporting clubs on the other. He leads technology planning for managed services clients and runs the consulting practice.

Senior Tech

John Davies

John is part of the managed services team, looking after client support requests, devices and day-to-day systems administration. When you log a request, there's a good chance John is the one who picks it up.

Where a project needs more hands, we bring in certified partners we trust, and we're upfront about who's doing what.

Our values

What you can expect in every interaction.

Professionalism

Business conducted with integrity, honesty and accountability.

Confidentiality

Your ideas are your advantage. We protect them.

Trustworthiness

We only recommend what we'd use ourselves.

Respect

Every client treated equally, and as peers.

Ethics

We never use our position for our own advantage.

Service Charter

Our commitment to you, in writing.

We're a Managed Service Provider and consulting organisation. We advise clients on using technology to improve results, increase productivity and reduce risk, and we supply the hardware, software, licensing and support to make it happen.

Responsiveness

  • We aim to respond to phone calls and emails within one working day, usually much sooner.
  • All clients have priority access to us for urgent problems.
  • We're available during normal business hours and will work with you when support is needed outside them.
  • We provide accurate, up-to-date information when you need it.

Quality service

  • We tailor our response to your needs, drawing on extensive business experience.
  • Ignite is a certified partner for every solution we provide and recommend.
  • We only recommend solutions we would be happy to use ourselves.

Confidentiality

  • Each client's information is kept separate from every other client's.
  • Passwords and critical information are stored encrypted and accessed only as required.
  • We never discuss your business with other clients without your express consent.
  • We handle your information in accordance with the Privacy Act 1988.

Transparency & professionalism

  • We're open about our processes and the work we do for you.
  • Invoices contain an itemised record of all work, subscriptions and contract charges.
  • You can access your personal information on request.
  • Your documents and data are stored securely, protected by authorisation and backed up regularly.
Working together

To help us help you, we ask that you:

  • Give us timely, accurate and complete information.
  • Get back to us promptly if we need more details.
  • Raise problems or concerns early so we can solve them together.
  • Treat our people with respect, as peers.

Compliments, complaints and suggestions are all welcome. Use the contact page or call 07 4015 2949. If you have a complaint, we appreciate the first opportunity to resolve it, and it will be handled fairly, confidentially and without repercussion.

Let's talk about what your technology should be doing for you.

Book a 30-minute call. We'll look at where things stand and tell you plainly what we'd change.